Knowledge Prospect Enhancements

June 2019

In response to the valuable feedback we've received from our customers, we have made enhancements to Knowledge Prospect that we think could benefit you as a key customer.

Below is a summary of Knowledge Assist specific enhancements and latest bug fixes. For the video walk-through of the 'Apply to all' contact enhancement, scroll to the bottom of the page

Below is a summary of Knowledge Assist specific enhancements and latest bug fixes. For the video walk-through of the 'Apply to all' contact enhancement, scroll to the bottom of the page

Assist enhancements

  1. The catchline will now be visible from the approval queue for Assist bookings

  2. Modifying and completing an Assist order will automatically approve it and remove it from the approvals list

  3. The overall experience for Assist customers will be smoother - hopefully resulting in fewer queries

  4. Assist orders will no longer be able to jump the approvals queue

  5. Assist orders will no longer change the salesperson after the first amendment.

Bug fixes

  1. The selected 'contact' will no longer disappear and need re-entering when booking orders.

  2. The issue of 'random tasks' appearing at the top of your tasks list should now be resolved.

  3. Clicking the 'later' button after logging activity for a due task is now working again.

  4. There should no longer be an 'Associating lead' error.

  5. Group costs now behave as expected after modifying an appearance. 

If you have any questions or concerns please contact: 

ad-support@pcs-publishing.com

Walk-through video

Here's a walk-through video, showing how the new enahncement of "Apply to all" contacts works

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